Legal
Consumer Dispute Resolution
Information under § 36 of the German Consumer Dispute Resolution Act (VSBG)
Last updated: 26 September 2026
Esta página se muestra en inglés. Solo la versión alemana es vinculante.
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Participation in dispute resolution proceedings
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
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Talk to us directly
If you are not satisfied with an order or delivery, write to us at info@grossmann.de or call us at +49 340 85921833. We will look for a solution together with you. For complaints see also Defects & Returns.
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EU online dispute resolution platform
The European Commission’s former online dispute resolution platform was discontinued on 20 July 2025 and no longer exists. A reference to it is therefore no longer required.