Legal
Consumer Dispute Resolution
Information under § 36 of the German Consumer Dispute Resolution Act (VSBG)
Last updated: 26 September 2026
This English translation is provided for convenience. Only the German version is legally binding.
1
Participation in dispute resolution proceedings
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
2
Talk to us directly
If you are not satisfied with an order or delivery, write to us at info@grossmann.de or call us at +49 340 85921833. We will look for a solution together with you. For complaints see also Defects & Returns.
3
EU online dispute resolution platform
The European Commission’s former online dispute resolution platform was discontinued on 20 July 2025 and no longer exists. A reference to it is therefore no longer required.