Customer Service
Shipping & Delivery
Where we deliver, what shipping costs and how long it takes.
This English translation is provided for convenience. Only the German version is legally binding.
Delivery area
Germany, EU and Europe
Businesses only
Other countries on request
Shipping costs
€ 29.90 net
free from € 500 net goods value
stated in the order confirmation
Stock items
Within 7 working days
of the contract or – with prepayment – of payment
Delivery area
At present we accept online orders from businesses only.
We deliver to businesses in Germany, the member states of the European Union and to Switzerland, Liechtenstein, Norway, Iceland and the United Kingdom. Deliveries to other countries are possible by agreement. Please write to us at info@grossmann.de before ordering.
Deliveries outside the EU are made duty unpaid (DAP): customs duties, import VAT and import charges are borne by the recipient.
Shipping costs
| Net goods value of the order | Shipping costs | Note |
|---|---|---|
| below € 500.00 | € 29.90 net | parcel, Germany and EU |
| from € 500.00 | free shipping | parcel, Germany and EU |
| Switzerland, Liechtenstein, Norway, Iceland, United Kingdom | at cost | duty unpaid – import charges borne by the recipient |
| Bulky goods / freight | at cost | e.g. long winding shafts, machines – stated in the order confirmation |
In the cart and at checkout you see the goods value (net). We state shipping costs and VAT in the order confirmation and the invoice. The contract is concluded only with the order confirmation – if you do not agree with the costs, no contract comes about.
Delivery times
| Label / product | Delivery time | Note |
|---|---|---|
| “In stock” | delivery within 7 working days | of conclusion of the contract or – with prepayment – of receipt of payment |
| Winding shafts (made to measure) | delivery within 8 weeks | of conclusion of the contract or receipt of payment |
| Winding-technology assemblies (drives, web tension control, web guides, folding bearings, Flexwinder etc.) and machines | delivery date as per order confirmation | businesses only or on quotation |
For businesses, the delivery date stated in the order confirmation is decisive. With prepayment, the period starts with receipt of payment.
Partial deliveries
If not all items of an order are available at the same time, we may deliver in parts where this is reasonable for you. You incur no additional shipping costs as a result.
Transport damage
- Check the consignment on receipt for externally visible damage and, if possible, have the delivery driver confirm it in writing.
- Please report transport damage as quickly as possible with photos of the packaging and goods to info@grossmann.de.
- Keep the packaging and goods until the matter is resolved.
For consumers: these notes help us assert claims against the carrier. Your statutory rights do not depend on them. For business customers the duty to give notice under § 377 HGB also applies (see GTC § 9).
Packaging
We ship in sturdy transport packaging. Disposal information: Environment & Disposal.